Knowledgebase

If your website is not loading, there are a couple reasons why this might be happening. In order to troubleshoot the problem, please follow these steps:

1. Check your website here: http://www.downforeveryoneorjustme.com/

If this page tells you “It’s not just you!”, visit http://status.uk2.net to check for any maintenance reports. Any time major issues or downtime is found or required on our servers, or if maintenance is scheduled, a post about it will be placed on the Status Blog. If your server is not listed on the Status Blog, contact Technical Support.

If this page tells you “It’s just you.” Continue to Step 2.

2. If your site is working, but for some reason you cannot browse to it, again, there are a couple things that could be happening.

First, we want to check to see if you have somehow been banned by the server security system.

To test this, we need to know if cPanel will load for you or not. Please browse to yourdomain.com/cpanel or yourdomain.com:2082

If a login prompt pops-up, or if you are able to load cPanel, then you are NOT suspended from the server. Continue to Step 3.

If cPanel does not load, Technical Support will need 3 things to investigate the issue. First, please browse to http://whatismyip.org , this site will show you your current IP address of your computer. Make a note of it.

Once you have your IP, You will need to submit a ticket to Technical Support stating that you cannot access your site or cPanel, include your Primary Domain Name, and your IP address that you looked up. You can submit your ticket here. (for our CHI clients you can submit a ticket through the Support section of your CHI account.) 

3. If your site is not loading, but cPanel will load, please contact Technical Support and inform them of this. They will need your Primary Domain Name, and any errors that you are receiving. (example: Server Not Found, Could Not Connect, 404 Not Found, 403 Forbidden, etc).