Knowledgebase

Website Builder is intended to be used for creating websites for Small Business users. If used reasonably and in accordance with the documentation, it should work well and we will be happy to try and resolve any problems. If you use the Website Builder contrary to the documentation, or for some other purpose, we may be unable to help you.

File type, file count and file size

The Website Builder is not intended to be used for storing thousands of images or videos. There is no fixed upper limit but if you need to store huge numbers of files you should look for a specialist service.

• Max file size is 10Mb

We recommend you host videos using a service like YouTube or Vimeo and use the appropriate content to embed these within your site.

Supported file types

• JPG / JPEG

• PNG

• GIF

• PDF

Page count

There is no fixed upper limit on page count but we don't test beyond 50 pages.

Amount of content on a page

We don't recommend having more than 30 pieces of content on a page because this will probably make the page very slow to load. We can't offer support for any page with more than 60 pieces of content.

Image count

There is no fixed upper limit on image count but we don't test beyond 100 images or support more than 300.

Image dimensions

Minimum supported dimensions: 10 x 10 px

Maximum supported dimensions: no maximum limit providing the image is less than 10Mb

Slideshows and Galleries

For Slideshows, we support a maximum of 10 images per slideshow and no more than 3 slideshows on a page. More than this will probably make the page very slow to load. For Galleries, we recommend uploading a maximum of 75 small images (~10kb per image) or 20 large images (~9Mb per image) per gallery widget and 2 Galleries on a page.

Previews

Website Builder includes the ability to preview a site at resolution similar to that of common devices like an iPhone and an iPad. This preview is intended to act as a guide and we cannot guarantee that the preview will exactly match any particular device.