Knowledgebase

Step 1: Purchase an SSL Certificate

1. Click on the SSL tab in CHI

2. Select the Certificate you want to purchase.

3. Enter your domain name.

4. Finish the checkout process.

Step 2: Configure your SSL Certificate

1. Click on the SSL tab in CHI.

2. Click the “configure” button next to the domain for which you just purchased the SSL.

3. Fill in your hostname in the field and click “proceed.”

   

4. Confirm your hostname and click “No, I will install manually myself.”

Step 3: Generate and upload a CSR

A CSR (Certificate of Signing Request) is an encrypted certificate containing your personal information. It is used to obtain an SSL certificate. Follow the steps in this article to manually generate a CSR.

How to Generate a CSR

After you generate your CSR, upload it by clicking “Upload CSR File”

Step 4: Verify certificate details and click “Proceed.”

If you are not using UK2 nameservers, you will need to add the CNAME given to you and then click “Verify CNAME Changes” This process will take up to 24 hours to complete.

Verify the certificate details.

These details will automatically be pulled in from your account details.

Enter the number of server licenses you require. If you do not know this number, enter 1.click “proceed.”

After the CNAME changes are verified, click proceed.

Step 5: Allow time for the certificate to validate

1. After the certificate details have been verified, the account with go through a few validation steps. First, it will validate with Comodo. Then an SSL will be generated. These processes can take several hours to complete, but you can check the status of your certificate at any time from the status screen.

   

2. When the validation has been completed, the status page will inform you that your SSL certificate has been successfully installed.

Step 6: Download the SSL Certificate

When your SSL Certificate is ready, you will receive an email. To download the certificate, follow the steps below:

1. Login to CHI

2. Navigate to the “SSL” tab

1. Click “Active” to view your active SSLs.

2. Click download.

You will now download your SSL Certificate to be uploaded to cPanel in step 7.

Step 7: Install your SSL Certificate to cPanel

1. Login to CHI.

2. Go to the “Shared Hosting” section.

3. Click on the cPanel tab.

   

4. In the cPanel interface, click on the SSL/TLS Manager button.

   

5. Click the “Certificates” link.

1. On the new page, scroll down to “Choose a certificate file (*.crt).” and click “Choose file.

1. Locate the file you downloaded in step 6 on your computer and click “Open.”

2. Enter a description and click “Upload certificate.”

   

3. Return to the SSL/TLS Manager in cPanel.

4. Click the link under “Install and Manage SSL for your site.”

   

5. Select the domain that you are using, then click “Browse Certificates.”

   

6. Click “Install Certificate” at the bottom of the page.

Your SSL Certificate is now installed and active for your domain. If you run into any issues, please contact our support team.