Contact Us

At UK2 we want you to be able to contact us at any time, day or night. We’ve provided a variety of contact methods to suit any issue, time zone, or contact preference. Whether you are searching out answers about an invoice or have a tough technical issue, our teams are available with quick and accurate responses. Find the appropriate contact method below for expert care and concern.

Existing customers: please have your customer ID and PIN number available to verify you against your account. See UK2's account verification policy here.

Sales

For any questions relating to Sales call free on 0800 470 0425. Our Sales team is available from 9.00 am to 5.00 pm UTC, Monday through Friday (excluding bank holidays).
If you are based outside the United Kingdom or cannot call UK toll-free numbers, please call us on +44 (0)207 052 1716.
Calls will be charged at your local rate. Call charges may vary when calling from abroad or from a mobile phone, depending on your specific phone plan.
You can also raise a ticket from within your CHI control panel by logging in with your username and password.

Billing

For any questions relating to Billing call +44 (0)207 052 1716. Our Billing team is available from 9.00 am to 5.00 pm UTC, Monday through Friday (excluding bank holidays).
Calls will be charged at your local rate. Call charges may vary when calling from abroad or from a mobile phone, depending on your specific phone plan.
You can also raise a ticket from within your CHI control panel by logging in with your username and password.

Technical Support

For any questions regarding Domain Names, Web Hosting, Ecommerce, or Email, please submit a ticket. Our Technical Support team is available 24 hours a day, 7 days a week, 365 days a year.

Abuse

For abuse complaints please submit a ticket. We aim to respond in no longer than three working days.

System Status

For the latest information on UK2's system, you can now go to status.uk2.net where any urgent issues will be posted. Sign up for email alerts for instant notification for outages. Learn more at status.uk2.net.

Dedicated Server Support

For any questions regarding Dedicated Servers, please submit a ticket via our online support system. Our teams will respond to you as soon as possible. Dedicated Server support is available 24 hours a day, 7 days a week, 365 days a year.

Write to UK2

To write to UK2, please send all correspondence to the following address:

UK-2 Limited
Icon 1,
7-9 Sunbank Lane, Ringway,
Altrincham WA15 0AF,
United Kingdom

Our Company Registration Number is: 03550739